Reference

Legal framework built around your account and wallet

We operate with clear rules about how your account is handled, where your deposits go, and what happens when you withdraw.

Account verification requiredPayment encryption standardWithdrawal verification process
idc win Legal framework built around your account and wallet
LEGAL QUESTIONS

How to reach us about your account or data

Team online

Live Chat Support

Open our chat widget 24 hours a day via the lobby. Select 'Account & Legal' from the menu to reach a specialist who can answer questions about your account status, withdrawal holds, or data requests.

Email Submissions

Send formal requests (data access, account deletion, payment dispute) to [email protected] with your account email and request type in the subject line. We respond within 5 working days.

Account Settings Panel

Log in, tap 'Account', then 'Legal & Privacy' to download your transaction history, view data we hold, or initiate a data-access request directly from your phone or desktop.

SECURITY AND DATA

How we protect your account, payments and personal data

Password & Login Security

Your account is locked to one device initially; we send you a verification code on first login from a new…

Payment Encryption

All DANA, OVO, GoPay and QRIS transfers use bank-grade TLS encryption.

Withdrawal Verification

Before we send money back to your DANA or OVO wallet, we verify the account name and recent deposit history.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to count visits.

Data Retention & Deletion

Account data is kept for seven years after last login to comply with tax law, where local law permits.

Dispute & Chargeback Process

If you report a transaction as fraudulent or unauthorised, we investigate within 10 days and provide evidence to your bank.

Frequently asked questions about legal and account rights

Your account remains active and your wallet balance is preserved. We do not expire or close inactive accounts. However, we may contact you via email or SMS after 12 months of inactivity to confirm you still want the account open. Login anytime to resume play.

Yes. Log into your account, go to 'Account Settings > Legal & Privacy' and select 'Download My Data'. We prepare a CSV file with your personal info, deposit and withdrawal records, and game history within 7 days, where local law permits.

Report it immediately via live chat or email to [email protected] with the transaction ID and date. We investigate within 48 hours and reverse unauthorised payments. If your payment method was compromised, contact your bank to issue a new DANA, OVO or GoPay card.

We retain your account records (name, email, transaction history, KYC documents) for seven years where local law permits, for tax and anti-fraud purposes. You can request deletion of non-essential data (saved preferences, browsing history) immediately after closure.

No. We do not sell your personal data. We share only encrypted payment tokens with DANA, OVO, GoPay and QRIS processors to complete your transfers. We may share aggregated, anonymous data with compliance partners where local law permits, never identifiable information.

Log out immediately from all devices via 'Account Settings > Active Sessions'. Reset your password using 'Forgot Password' on the login screen. Contact [email protected] with the date and time you noticed the issue. We will review login logs and reverse any unauthorised transactions.

No. Deposits must come from an account in your own name. We verify the account holder on first withdrawal; mismatched names will trigger a hold and may result in account closure. Your account, your payment method — that is the rule where local law permits.